Refund policy
Return Policy – Ariston Aura
At Ariston Aura, your satisfaction and trust matter to us. We ensure that your order is handled with care, but in rare cases where there’s an issue, we’re here to help.
When Can You Return a Product?
We accept returns only in the following cases:
- You received a different product than what you ordered.
- The product was damaged during shipping, such as broken beads, major scratches, or defects.
How to Request a Return
- Please email us at aristonaura@gmail.com with your order number and clear photos of the product received.
- Once your return is approved, we’ll share the return shipping address.
Return Process
- The customer is required to ship the product back to us using a reliable courier service.
- The product must be in its original packaging, with all items included in the box.
- Once we receive and inspect the product, your refund will be processed within 24 to 48 hours.
Important Notes
- For Cash on Delivery (COD) orders, COD charges are non-refundable.
- Return shipping costs are currently to be borne by the customer, unless otherwise discussed with our support team.
- Products that are used, worn, or returned without original packaging may not be eligible for a refund.
Need Assistance?
If you have questions about returns, please don’t hesitate to reach out:
📧 aristonauraa@gmail.com